Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Allyson Medlin

Allyson Medlin

October 9, 2026

5  out of  5
rating by Allyson Medlin
"Jillian recently was a wonderful help when dealing with multiple inquiries about multiple types of coverage. She made the process stress-free and was so easy to work with! Highly recommend working with her or anyone at the office."
Profile photo of Allyson Medlin

Allyson Medlin

October 9, 2026

5  out of  5
rating by Allyson Medlin
"Jillian recently assisted me multiple times for a few different policy questions and inquiries. Couldn’t recommend working with her more! She makes each process and inquiry so easy."
We responded:
"Thank you for the amazing review, Allyson! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Profile photo of Tyler Norville

Tyler Norville

October 9, 2026

5  out of  5
rating by Tyler Norville
"Brittany is the best! she helped the transition of moving to the coast and getting everything just perfect."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Profile photo of Paul Williams

Paul Williams

October 7, 2026

5  out of  5
rating by Paul Williams
"The people there are great to work with.. They have all been very helpful in my experience with talking and texting so that we are all covered.. thanks Sky.."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Profile photo of Craig ONeal

Craig ONeal

October 7, 2026

5  out of  5
rating by Craig ONeal
"Nicest staff …. Very knowledgeable!
They take of all my insurance needs!"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
Profile photo of Victor Valentin

Victor Valentin

October 5, 2026

5  out of  5
rating by Victor Valentin
"Quick response to may questions and explained everything in simple terms."
We responded:
"Victor, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
Profile photo of Elijah

Elijah

September 29, 2026

5  out of  5
rating by Elijah
"Always nice to work with. Good rates too.Thank you!"
We responded:
"Thank you for your kind review of State Farm Agent Tom Gingrich’s Team. We appreciate it!"
Profile photo of Ron&Kim Warwick

Ron&Kim Warwick

September 28, 2026

5  out of  5
rating by Ron&Kim Warwick
"We have found Tom Gingrich and his staff, specifically Skylar and Jillian, to be extremely knowledgeable, friendly, and responsive in meeting our insurance needs."
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in New Bern. "
Profile photo of Ash Padilla

Ash Padilla

September 25, 2026

5  out of  5
rating by Ash Padilla
"Had a ton of questions about my insurance and Jana had all the answers! Thank you so much for exceptional service and always fielding my questions and concerns."
We responded:
"Ash, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
Profile photo of Reesie’s Dad

Reesie’s Dad

September 23, 2026

5  out of  5
rating by Reesie’s Dad
"We’ve been customers with Tom for over 14 years. His team has been great when handling any aspect of your home, car, liability insurance needs. My goto at Tom’s office is Skylar. She seems to always answer the phone when I call and is always professional, knowledgeable and engaging. She quickly resolves any need I have with any of our many policies. Thanks to Tom and all his team members for keeping our insurance needs met and our worries resolved."
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Tom Gingrich’s team. "
Profile photo of william kirk

william kirk

September 22, 2026

5  out of  5
rating by william kirk
"Excellent customer service!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Profile photo of Kirby Jones

Kirby Jones

September 14, 2026

5  out of  5
rating by Kirby Jones
"After discovering how hard it can be to secure quality insurance for an older boat, we were referred to State Farm (Tom Gingrich). We were connect with Skylar, who works with boaters. She was amazing! She took our information during our initial call, and was able to provide me with a quote on a policy that contains all our coverage needs. As a kicker - the premium is less than a policy on a less expensive boat we had with another company! We definitely recommend Skylar for boat insurance."
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in New Bern. "
Profile photo of Dani R

Dani R

September 14, 2026

5  out of  5
rating by Dani R
"Been with Tom’s office for a decade now, his standard of customer service is excellent. Tara helped me with a few things last week, very kind and professional."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Profile photo of Sam Neil

Sam Neil

September 11, 2026

5  out of  5
rating by Sam Neil
"I spoke with Jillian (hope I spelled that right) regarding boat coverage ... she answered all of my questions and was very knowledgeable. I am going to check a few more places, but just wanted to shout her out for great customer service."
Profile photo of Troy Gamez

Troy Gamez

September 8, 2026

5  out of  5
rating by Troy Gamez
"Made getting insurance on a sailboat a breeze. I would highly recommend."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Profile photo of Fields Johnson

Fields Johnson

September 8, 2026

5  out of  5
rating by Fields Johnson
"Thank you Jana! Insurance service made easy!"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Profile photo of Leslie Andrews

Leslie Andrews

September 4, 2026

5  out of  5
rating by Leslie Andrews
"Jillian was super helpful with answering my questions!!"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
Profile photo of Katherine Herring

Katherine Herring

September 3, 2026

5  out of  5
rating by Katherine Herring
"Skylar was absolutely wonderful to work with! She was friendly, helpful, and made the entire insurance process so easy and stress-free. She took the time to answer all of my questions, explained everything clearly, and made sure I got the coverage that was right for me. I truly appreciate her great customer service and would highly recommend Skylar to anyone looking for a State Farm agent!"
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in New Bern. "
Profile photo of Hardy Loew

Hardy Loew

September 1, 2026

5  out of  5
rating by Hardy Loew
"Jana is very professional, responsive, and personable, I highly recommend working with her"
We responded:
"Hardy, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
Profile photo of eflandrandy

eflandrandy

August 25, 2026

5  out of  5
rating by eflandrandy
"Jana took care of everything. Sent info to new car dealer. Nice lady."
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Profile photo of Patricia Clark

Patricia Clark

August 24, 2026

5  out of  5
rating by Patricia Clark
"Office staff very friendly, helpful!! Skylar was knowledgeable and able to provide me my insurance needs...she even saved me some $ quoting my current auto insurance coming up for renewal! Great office to deal with!!"
We responded:
"Thanks so much for the fantastic rating, Patricia! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
Profile photo of Terri Hinson

Terri Hinson

August 21, 2026

5  out of  5
rating by Terri Hinson
"We have had nothing but a great experience with Tom and his staff. Jillian has been especially helpful in getting things done quickly and easily. We are thankful for such a professional staff!"
We responded:
"Terri, thank you for the fantastic review! We’re always here to support you with your insurance needs in New Bern. "
Profile photo of Wilberto Pineiro-Torres

Wilberto Pineiro-Torres

August 20, 2026

5  out of  5
rating by Wilberto Pineiro-Torres
"Very helpful and to the point"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
Profile photo of Leslie Lloyd

Leslie Lloyd

August 14, 2026

5  out of  5
rating by Leslie Lloyd
"Jana was great today! We had a mystery with my life insurance that needed to be solved and she dug in right away and sorted it all out. She was responsive and very kind."
We responded:
"Thank you so much for the 5 stars, Leslie! We truly appreciate your feedback and are always happy to help whenever you need us. "
Profile photo of pamela macdougall

pamela macdougall

August 3, 2026

5  out of  5
rating by pamela macdougall
"My husband and obtained boat insurance with a phone call and answering a few questions. They gathered all the boat information themselves. Even after agreeing to, and paying the annual fee, we received notification we met criteria for a significant discount. Excellent customer service and experience with State Farm."
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in New Bern. "