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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Zach

August 8, 2025

5  out of  5
rating by Zach
"After multiple cars purchased the last few years, I have never had anything to worry about and knew Skylar would always be ready to help take care of my insurance needs! I strongly recommend giving them a call or even visiting their beautiful location downtown!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Allie Ciampi

August 8, 2025

5  out of  5
rating by Allie Ciampi
"A friendly and knowledgeable insurance office! Jillian helped me with a renters insurance quote for my new apartment and was super helpful in telling me how much coverage I should have for myself and answered all of my policy questions. Thanks, Tom Gingrich State Farm!!"
We responded:
"Thanks for the review Allie! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Niki Potter

August 7, 2025

5  out of  5
rating by Niki Potter
"Ali Hopkins was extremely helpful in getting me switched from Progressive to All State today, saving me $150 a month for full coverage insurance. She was knowledgeable and pleasant to work with. The process was simple and quick, an excellent experience all around."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Wanda Hollis

July 31, 2025

1  out of  5
rating by Wanda Hollis
"Skylar was great, friendly yet professional. My questions were answered quickly and the process was easy. Yes it was 4 stars 2 months ago but I have to change it now. The underwriters canceled saying I had unfinished repairs. It was not, the roof was fine. I cut off $600 dollars of ice and water shield to show my roof was fine; the ice and water was in preparation of covering the shingles with a metal roof, to match the new greenhouse roof on the front. Agent was supposed to find out of they would keep policy but never got an answer. Thanks for having me waste $600!"
We responded:
"Thank you for your feedback. This is not the experience we want State Farm customers to have. After reviewing your situation, Skylar was able to contact the underwriters and the cancellation was reversed. Thank you for your patience and I trust that you are satisfied with the outcome. Please contact our office if there is anything additional you would like to discuss. Thank you!"
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Lonna Hartley

July 28, 2025

5  out of  5
rating by Lonna Hartley
"Skylar at State Farm is amazing! She is super helpful, responsive, and knowledgeable. Highly recommend!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Ernst Matheus

July 25, 2025

5  out of  5
rating by Ernst Matheus
"I worked with Jillian to get coverage for our sailboat. Jillian is extremely knowledgeable and very easy to work with. We had coverage for our 39’ sailboat within just a few days. I highly recommend Tom Gingrich’s agency and Jillian as an agent."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Kenworth Reeves, Jr.

July 25, 2025

5  out of  5
rating by Kenworth Reeves, Jr.
"Exceptional service from start to finish! The team was fantastic to work with and went above and beyond to secure our boat insurance—something most others couldn’t make happen. Skylar was especially helpful and made the entire process smooth and stress-free. I’ll definitely be returning with more of my business. Highly recommend!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Ricky M

July 22, 2025

5  out of  5
rating by Ricky M
"When I need a budgetable insurance and something just to get me quick cover Alison was there to help me and get me the best quote for answered all my questions and was so king and understandable Statefarm thank you for having such a great person like Alison and thank you Alison"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Dianne Centrella

July 18, 2025

5  out of  5
rating by Dianne Centrella
"I was completely impressed with their professionalism and customer service. Thank you Jillian with Tom Gringrich - State Farm Insurance Agent"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Jason LeVesque

July 17, 2025

5  out of  5
rating by Jason LeVesque
"I had a wonderful experience with State Farm today and happy to say I'm now a member. Allison was the agent that helped me from the quote to the finish. I enjoyed meeting everyone there and Allison was very professional, clear in explaining details, and very easy to speak to. I was referred to this office in particular by someone else, and the reasons why have been proven to be just as it was said to be. Very happy results from everyone there. I'll be making recommendations to others as well. -Jason 😀"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Elizabeth St. Onge

July 14, 2025

5  out of  5
rating by Elizabeth St. Onge
"Service was exceptional! Skylar was polite and very responsive. And to top it off the quote was affordable."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Ellie Simmons

July 11, 2025

5  out of  5
rating by Ellie Simmons
"Super receptive and informative! Loved working with Jillian!"
We responded:
"Thanks for the review Ellie! Jillian does a great job serving our New Bern, NC insurance and financial service customers. We are glad you were satisfied with the experience!"
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Peter Sansone

July 10, 2025

5  out of  5
rating by Peter Sansone
"Skylar is good asset she was able help me with my policy needs."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Darrell

June 27, 2025

5  out of  5
rating by Darrell
"I had a great experience working with Alison! She was friendly, knowledgeable, and took the time to explain all my options clearly. I did not feel rushed or pressured, and she made the whole process smooth and stress-free. Highly recommend her if you’re looking for someone who genuinely cares and goes the extra mile!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Ashley Vaden

June 26, 2025

5  out of  5
rating by Ashley Vaden
"Jillian has been such a breeze to work with and it’s so nice to have great communication with her! She’s so sweet and professional and I love her energetic personality! We moved from Texas and she made our transition so effortless and easy. She also saved us some money which is always nice :) We’re happy to have an insurance agent that we can count on and know has our back!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Lynn Winston

June 24, 2025

4  out of  5
rating by Lynn Winston
"My daughter was on our State Farm policy and had no contact accident. Our policy was increased substantially. Since,our daughter got her own policy I called State Farm to question the amount. Thier staff was very helpful and a week later, We received a substantial refund. The staff called us to make sure it was received! Thanks to the staff and they were swift. Thank you, Lynn winston"
We responded:
"Your feedback is valued, and we appreciate the 4 stars! We’re so glad you had a good experience with us. Thank you for choosing State Farm for your insurance needs."
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Chris Gilland

June 20, 2025

5  out of  5
rating by Chris Gilland
"You could not ask for better agents sometimes in comparison people only look at the company well the staff at Tom gingrich is what makes the difference hands down"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Hailie Bender

June 20, 2025

5  out of  5
rating by Hailie Bender
"Jillian is great!! She answered all of my insurance questions and was so helpful!"
We responded:
"Thank you for your 5-star review Hailie! Jillian does a great job serving our New Bern, NC insurance and financial service customers. Thank you for sharing your experience!"
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Crystal Simpson

June 12, 2025

5  out of  5
rating by Crystal Simpson
"The ladies in the office are very nice and friendly. Skylar was very helpful when it came to trying to figure out our life insurance plan."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Lavator Coleman

June 5, 2025

5  out of  5
rating by Lavator Coleman
"She is one of a kind, she professional and nice. I really appreciate her service and I really like talking to her, truly a blessing 🙌 💖 💗"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Joseph DeStephano

June 5, 2025

5  out of  5
rating by Joseph DeStephano
"Skylar was helpful and responsive. I want to thank her for making my insurance transition to NC simple and worry free."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Dillon Stotesbury

May 30, 2025

5  out of  5
rating by Dillon Stotesbury
"Skylar is awesome , customer service was amazing . Thank you guys for helping me get great quality insurance. I definitely will be recommending to everyone"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor in New Bern, North Carolina!"
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Ryan Beal

May 21, 2025

5  out of  5
rating by Ryan Beal
"Great rates on my new sailboat! Excellent communication. I dealt with Alison, and I would recommend to anybody!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Jeremy Riege

May 20, 2025

5  out of  5
rating by Jeremy Riege
"Skylar was great to deal with in moving my policies over to them. Quick responses and helpful with all my questions."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Kevin Simpson

May 16, 2025

5  out of  5
rating by Kevin Simpson
"Chantel was an absolute joy and so helpful with all of our questions and concerns. Made our whole process very easy! Thank you for your help!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"