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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Austin Harrell

May 28, 2026

5  out of  5
rating by Austin Harrell
"I shopped around and I concluded that Jana Martino and State Farm had the best policy and coverage options at the best rate. If any of the other providers were closer to being able to offer what they were able to offer I would have still chosen this location as the support and professionalism has been top notch. I can’t praise them enough and I’m very pleased with the outcome. They have also easily won my business on other items I own as the ease of the process and the plans they offer are unrivaled. I highly recommend you give them a call to see what you’re missing."
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Erich Bichler

May 28, 2026

5  out of  5
rating by Erich Bichler
"Great price on boater's insurance policy with State Farm, and great customer service from Jana."
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David Sanderson

May 28, 2026

5  out of  5
rating by David Sanderson
"So thankful for Jillian’s help! She is very professional and did a great job."
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Emily Warren

May 27, 2026

5  out of  5
rating by Emily Warren
"Skylar was good to work with and helped me with my policy."
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Cal Hanford

May 22, 2026

5  out of  5
rating by Cal Hanford
"Jillian Ciampi was the representative that assisted me in renewing my policy. She made the process extremely smooth and was a complete professional all the way through. Highly recommend the State Farm office in New Bern, great people that take care of their customers!"
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Julie Hull

May 21, 2026

5  out of  5
rating by Julie Hull
"Great and fast service. There always available when needed. Would recommend to everyone."
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Joseph DeStephano

May 20, 2026

5  out of  5
rating by Joseph DeStephano
"Skylar was helpful and responsive. I want to thank her for making my insurance transition to NC simple and worry free."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Keely Arico

May 18, 2026

5  out of  5
rating by Keely Arico
"Jana was professional and knowledgeable and extremely helpful. We had a few questions and she answered them right away. Jana is the main reason we switched to State Farm for our insurance needs, both home and auto."
We responded:
"Thank you for the amazing review, Keely! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Christopher Brown

May 12, 2026

5  out of  5
rating by Christopher Brown
"Very helpful!"
We responded:
"Thank you for your kind review of State Farm Agent Tom Gingrich’s Team. We appreciate it!"
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Curt Varner

May 9, 2026

5  out of  5
rating by Curt Varner
"Jana and Tom Gingrich State Farm provided fantastic service getting our sailboat covered. Super easy and very good pricing."
We responded:
"Curt, thank you for your wonderful review of State Farm Agent Tom Gingrich’s Team!"
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Rebecca Epting Dearien

May 7, 2026

5  out of  5
rating by Rebecca Epting Dearien
"We have had policies with this office for over ten years now. Skylar is always easily accessible and prompt with her service! We are so grateful for having our needs in their hands."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Tom Gingrich’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Kim Gibbs

May 7, 2026

5  out of  5
rating by Kim Gibbs
"I have been working with insurance companies for over 30 years regarding my homes, my cars and my business. I was very discouraged with the insurance policy. I have to date until I spoke with Jillian. She was informative, courteous, knowledgeable, and considerate. I have made a decision to stay with the company and encourage friends and colleagues to Work with this company. Just had to take a A moment to make this known."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Tom Gingrich’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Ellie Hanford

May 1, 2026

5  out of  5
rating by Ellie Hanford
"Jillian has been my go to for all of my insurance questions! She’s so responsive and keeps it simple. She’s amazing!!"
We responded:
"Ellie, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Tom Gingrich’s Team—we are always here to help!"
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stephen smalzel

April 29, 2026

5  out of  5
rating by stephen smalzel
"I have nothing but good things to say about Tom Gingrich insurance and, in particular, my agent Jana Martino. She has been attentive, prompt and friendly throughout my boat insurance process. I couldn't ask for anything more from an insurance agent! Oh yes, and the price was great."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Tom Gingrich’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in New Bern ."
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Curtis Holland

April 22, 2026

5  out of  5
rating by Curtis Holland
"Skylar was very helpful she helped me switch my home and auto to State Farm!!"
We responded:
"Curtis, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Tom Gingrich’s Team!"
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Cooper Metts

April 22, 2026

5  out of  5
rating by Cooper Metts
"They were super helpful! Very responsive and patient. Would recommend working with them."
We responded:
"Cooper, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Tom Gingrich’s Team is just a call or email away!"
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Lysandra Roberts

April 21, 2026

5  out of  5
rating by Lysandra Roberts
"Jana made the process of getting my cars added with my renters insurance quick and stress-free. Jana explained everything clearly and I felt confident in my coverage. Great customer service and a job well done!"
We responded:
"Thank you for the amazing review, Lysandra! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Krisi Smalling

April 16, 2026

5  out of  5
rating by Krisi Smalling
"I have to say I have the best customer service ever at this office .. also Jillian is amazing and all of the girls that work there ! Very detailed and customer care is so wonderful . They make you feel Like family from the start ! Thanks Kristine"
We responded:
"Krisi, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Tom Gingrich’s Team—we are always here to help!"
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Patrick Beck

April 16, 2026

5  out of  5
rating by Patrick Beck
"This office was very prompt and informative, taking the time to research and thoroughly answer my questions. They were also very patient with me, as there were several parts to the changes in policy that I did not understand initially. They even went back to clarify a few things with the appropriate department to be sure the information they were sharing was accurate! I recommend Tom Gingrich's office to you without hesitation! Thank you so much!"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Tom Gingrich’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in New Bern ."
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Carolyn Braly

April 16, 2026

5  out of  5
rating by Carolyn Braly
"My experience was extremely positive. I could not have navigated the process without the experience of Jana. I did not feel rushed or that I was imposing! She was very professional and friendly!"
We responded:
"Wow, thank you for the 5-star review, Carolyn! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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John Norton

April 8, 2026

5  out of  5
rating by John Norton
"To eliminate any question of what insurance company you would choose from so many i would say without hesitation its been 4 yrs now with my best interest , Tom Gingrich is THE' premium choice to handle or assist will all your needs !"
We responded:
"Wow, thank you for the 5-star review, John! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Jackie

April 8, 2026

5  out of  5
rating by Jackie
"Jana Martino was very helpful efficient and courteous helping to provide me the needed information"
We responded:
"Jackie, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Tom Gingrich’s Team is just a call or email away!"
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Nathan Briggs

March 26, 2026

5  out of  5
rating by Nathan Briggs
"Got exactly the policy I needed at a great price, and Skylar was very helpful as well."
We responded:
"Thank you for the amazing review, Nathan! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Rodney Fleetwood

March 26, 2026

5  out of  5
rating by Rodney Fleetwood
"It's a great company to be insured with and jana is a awesome agent"
We responded:
"Rodney, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Tom Gingrich’s Team!"
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Hunter Kunnmann

March 23, 2026

5  out of  5
rating by Hunter Kunnmann
"I recently switched my home owners insurance to State Farm and had the pleasure of working with Jillian. She was an absolute delight to work with! She was able to answer my multiple questions with ease and was extremely helpful. Insurance is not my forte, but she definitely kept me at ease throughout the entire process. I would highly recommend State Farm and Jillian to anyone! Thanks again for all you do."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Tom Gingrich’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"