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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Teresa Mayfield

February 6, 2025

5  out of  5
rating by Teresa Mayfield
"Chantel was so helpful and informational"
We responded:
"Thank you for the 5 star review Teresa! Chantel takes great pride in providing our North Carolina customers with exceptional service. We are thrilled you were satisfied with your experience."
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Toby Carnes

February 6, 2025

5  out of  5
rating by Toby Carnes
"Tom and his team at State Farm consistently provide wonderful service and are incredibly helpful every time! They are professional, friendly, and always ready to assist with any questions or concerns. Whether it’s handling claims or offering guidance, they make the process seamless and stress-free. Highly recommend!"
We responded:
"Thanks for the 5 star review Toby! My team takes great pride in providing great service to our New Bern, NC customers. I appreciate you taking the time to provide a review."
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Brian Combs

January 28, 2025

5  out of  5
rating by Brian Combs
"Skylar was wonderful in assisting with insuring my sailing vessels. She was extremely responsive, helpful, and deserves a raise."
We responded:
"Thanks for the 5-star review Brian! Skylar does a great job serving our New Bern, NC boat insurance customers. We are blessed to have Skylar and I will consider your recommendation at her next performance review!"
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Connie McCalester

January 24, 2025

5  out of  5
rating by Connie McCalester
"Chantel Dunn was a joy to work with. Her personality and willingness to help track down a document we needed made the task that much easier."
We responded:
"Thank you for the review Connie! Chantel does a great job serving our New Bern, NC insurance customers. I am thrilled that you were pleased with the service."
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Monica Perry

January 24, 2025

5  out of  5
rating by Monica Perry
"I was having trouble locating my policy and paying my bill. I spoke with Chantel and in minutes she was able to help me solve the problem and get back on track with my policy. State Farm is a great company with great people!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor in New Bern, NC."
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Sgt Guthrie

January 23, 2025

5  out of  5
rating by Sgt Guthrie
"State Farm of New Bern has had my trust and confidence for many years and hope to continue for many more. The agents at State Farm of New Bern have gone above and beyond and have always been professional, polite, and easy to work with. I have had to call for their services on multiple occasions throughout the years and they’ve always been able to assist in each matter that was presented to them, and if they were unable to take care of it themselves, they were able to provide guidance and direction in order to get it done. I highly recommend State Farm of New Bern to serve you and your loved ones."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had positive experiences with us; your satisfaction is our top priority! We appreciate your strong recommendation and look forward to serving the needs of customers in New Bern and all Eastern North Carolina. "
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Anne Hopkins

January 20, 2025

5  out of  5
rating by Anne Hopkins
"Excellent service! Thanks, Jillian and Ali!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Debbie Dunham

January 20, 2025

5  out of  5
rating by Debbie Dunham
"As always, Tom Gingrich and his crew went above and beyond for me last week. I call and they deliver, always kind and professional."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Brandon Faircloth

January 17, 2025

5  out of  5
rating by Brandon Faircloth
"Nice"
We responded:
"We’re honored by your 5 Star Review! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Georgia Kincaid

January 17, 2025

5  out of  5
rating by Georgia Kincaid
"Wonderful staff, super helpful and kind!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Jacob Darby

December 24, 2024

5  out of  5
rating by Jacob Darby
"Helped me get auto insurance quick and answered all my questions."
We responded:
"Thanks for 5 star review Jacob. We take great pride in providing our customers with the insurance solutions that best fit their needs. We are thrilled that you chose our New Bern office to handle you insurance needs."
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Catherine Sconyers

November 22, 2024

5  out of  5
rating by Catherine Sconyers
"I have been a customer of State Farm for many many years and have always had great customer service."
We responded:
"Thanks for the 5 star review Catherine. It is our pleasure to handle your insurance and financial services needs and deliver the unsurpassed service that you deserve. Blessings for a Happy Thanksgiving!"
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alexis patton

July 30, 2024

5  out of  5
rating by alexis patton
"Love, love, love state farm! My agent, Skylar, is the absolute best! Thanks for all that you guys do!"
We responded:
"Thanks for the 5-star review Alexis! Skylar does a great job serving the community of New Bern, NC with their insurance needs. We are appreciative of your business and look forward to a long lasting relationship!"
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Julien Miles

June 6, 2024

5  out of  5
rating by Julien Miles
"Excellent service and rapid response."
We responded:
"Thanks for the 5 star review, Julien! We take pride in providing exceptional service to our insurance customers in North Carolina! Thank you for taking the time to share your experience with us."
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Carol Stone

June 4, 2024

5  out of  5
rating by Carol Stone
"Skylar Faircloth saved the day. She discovered that my flood policy had been canceled in what was reported by FEMA to be due to non-payment by the lender. The lender said it was paid, but it would take a few days to determine circumstances. Skylar stayed calm...while I wasn't quite so...and she wrote a new policy and put it in place so I have a new flood policy is live and I am covered. Tom Gingrich State Farm in New Bern has a gem in Skylar. She knows how to help her customers and keep a level head in the heat of the moment. Thanks so much, Skylar. ~Carol Stone"
We responded:
"Thanks for the 5-star review, Carol. Skylar is simply the best in the insurance industry and we are thrilled to have her on the team. Thanks for taking the time to share your positive experience with us. We greatly appreciate your insurance business in New Bern, NC."
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Rudy Smithwick

May 21, 2024

5  out of  5
rating by Rudy Smithwick
"Skylar F. at Tom Gingrich/State Farm Insurance in New Bern, NC was very responsive and helpful in getting a quoted assembled for the purchase of a 35 ft. sailboat. I waited on another agency for over 3 days only to find out they could not provide the coverage needed. Skylar interviewed me, got all the information needed, and had a quote back in my hands within 15 minutes. Amazing in today's world of typical "zero" customer service. She did a fantastic job and should be recognized for her fantastic effort."
We responded:
"Thanks for the 5 start review Rudy! Skylar takes a lot of pride in providing unsurpassed service to our New Bern, North Carolina insurance customers. We are thrilled you were pleased with her service and the boat insurance proposal."
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Cheryl Gerhart

February 7, 2024

5  out of  5
rating by Cheryl Gerhart
"Very efficient and helpful"
We responded:
"Thank you, Cheryl, for the 5 star review! We are glad you chose our New Bern office to handle your insurance needs. "
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Susan Zotto

January 22, 2024

5  out of  5
rating by Susan Zotto
"A pleasure to work with."
We responded:
"Thank you for the 5-star review Susan! We are grateful for the opportunity to handle your insurance needs in New Bern, NC!"
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Ben Selby

December 27, 2023

5  out of  5
rating by Ben Selby
"I've been with Tom and his crew for several years. They are always professional and helpful when I need them. First rate!"
We responded:
"Thanks for the 5 star review Ben! It is our pleasure handling your auto and boat insurance needs in New Bern, NC. Best wishes for a great 2024!"
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Kimberly Morton

October 13, 2023

5  out of  5
rating by Kimberly Morton
"I've been with State Farm for over 25 years, wouldn't go anywhere else. Skylar at Tom Gingrich State Farm has taken care of my insurance needs and couldn't ask for a more helpful person. There's just no better customer service!"
We responded:
"Thank you so much for the review! We are grateful for your 25 years of unwavering support. Skylar does a great job servicing the insurance needs of New Bern, Craven County and the Eastern North Carolina area. We look forward to working with you for many years to come!"
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Lisa Shivar

September 29, 2023

5  out of  5
rating by Lisa Shivar
"Skylar is the best, most helpful & patient with customers. Also very knowledgable about insurance questions. Makes it easier to understand."
We responded:
"Thanks for the 5 star review Lisa! Skylar does a great job and we are thrilled you are a customer. Please let us know if there is anything we can do for you in the future. Thanks for choosing our State Farm Insurance New Bern, NC office to handle your insurance needs."
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David Roberts

July 28, 2023

5  out of  5
rating by David Roberts
"I received detailed responses to all my questions and additional information that I hadn’t thought to ask, but was grateful to hear. Skylar was amazing!"
We responded:
"Thanks for the 5-star review David! Skylar takes tremendous pride in the level of service provided to our customers. We are grateful you decided to use our agency for your insurance needs in New Bern, North Carolina!"
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DragonTayl

July 21, 2023

5  out of  5
rating by DragonTayl
"Insurance within minutes. Wow that was remarkably easy - Skylar was so helpful and friendly! Lowest rate I was quoted AND fastest response time. Guess where all the rest of my insurance is going..."
We responded:
"Thanks for the 5 star review. We are thrilled you have joined our New Bern, NC State Farm Insurance Agency team. We look forward to handling your insurance needs for many years to come."
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Virginia Tripp

June 30, 2023

5  out of  5
rating by Virginia Tripp
"Skylar was very helpful in getting quotes on my vehicles. Excellent customer service!"
We responded:
"Thank you for your fantastic 5-star review! We greatly appreciate your feedback and are thrilled to hear about your positive experience with the auto insurance service that Skylar provided. It means a lot to us that we could meet your expectations. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing our State Farm Agency as your auto insurance provider!"
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Carol Foret

June 28, 2023

5  out of  5
rating by Carol Foret
"Skylar was exceedingly helpful during my recent auto claim. She was patient, and thoroughly answered all questions during the process. Big thank you to the entire office for their efforts!"
We responded:
"Thanks for the 5-star review, Carol! We are fortunate to have Skylar as part of our New Bern, NC insurance team. We are so glad that you were satisfied with your automobile claim experience. "